Covert Operations: An Undercover Web Performance Pro’s Report from Inside an eCommerce Call Center

  Though my day job is web performance, I occasionally work a night or weekend shift in the customer call center of a large public specialty retailer.  The retailer has many bricks and mortar stores, a catalog business and an eCommerce site. With this part time gig, … [Read more...]

Cyber Monday Website Performance Play-by-Play: The Ruling on the Web Stands

  Here we are on Cyber Monday afternoon, and right on cue, the holiday shopping web performance-themed articles and blogs continue flow.   And it’s not just APM companies filling up our twitter feeds with attempts to spin up a Marketing angle—technology, business and … [Read more...]

Holiday Season Shopping Cart Abandonment: The Global Website Performance Epidemic

  Holiday-Season-Shopping-Cart-Abandonment-the-eCommerce-Web-Performance-Epidemic from SmartBear   Here we are again. It’s that time we prep for all year—making sure our website performance is optimized for holiday revenue, and watching our calories to … [Read more...]